Premier Smash Repairs Katanning: Your Local Panel Beater and Paint Shop in the Great Southern Region

Premier Smash Repairs Katanning proudly stands as your trusted local panel beater and paint shop in the expansive Great Southern region of Western Australia.

Addressing the Impact of Car Crashes in Australia

Australia witnesses millions of car crashes annually, impacting lives unexpectedly. When faced with the need for car repairs, three key expectations arise: trustworthiness, prompt service, and expertise in the ever-evolving field of auto mechanics.

In an industry notorious for deceit and unprofessionalism, Premier Smash Repairs stands out with professionalism and expertise. Our commitment to technology and innovation drives our work, utilizing advanced equipment and techniques in our Katanning auto body shop. Our state-of-the-art experience includes space-age materials, computerized precision measurement systems, and skilled technicians.

Cutting-Edge Repair Technology for Manufacturer-Specification Repairs

As the exclusive repair service in Western Australia equipped with the latest repair technology, we are dedicated to providing you with repairs that adhere to manufacturers’ specifications.

Addressing the Impact of Car Crashes in Australia

Australia witnesses millions of car crashes annually, impacting lives unexpectedly. When faced with the need for car repairs, three key expectations arise: trustworthiness, prompt service, and expertise in the ever-evolving field of auto mechanics.

In an industry notorious for deceit and unprofessionalism, Premier Smash Repairs stands out with professionalism and expertise. Our commitment to technology and innovation drives our work, utilizing advanced equipment and techniques in our Katanning auto body shop. Our state-of-the-art experience includes space-age materials, computerized precision measurement systems, and skilled technicians.

Computer Controlled Automotive Spray Booth

Our Katanning auto body shop features a computer-controlled automotive spray booth, ensuring precision in the painting process.

Honest and Reliable Staff for Stress-Free Repairs

Our honest and reliable staff, equipped with extensive training, years of auto collision experience, and certification in all areas, are prepared to serve you. With their expertise, your car will undergo repairs efficiently, minimizing stress, time, and cost. In the Great Southern area, Premier Smash Repairs stands as the best choice to entrust your car to.

The Significance of a Trusted Car Accident Repair Shop

When the unfortunate need arises to seek a collision specialist, turn to the auto body professionals at Premier Smash Repairs. Whether dealing with a fender-bender or requiring paint touch-ups, we assure you a swift restoration of your vehicle to the road.

Frequently Asked Questions

About Smash Repairs

A: Most factory finishes now utilise multiple coats of specialised paints. However, with the appropriate information from the car factory, a computerised paint mixing system, and the latest auto paint oven in Western Australia, it is possible for us to ensure that every replacement panel installed by Premier Smash Repairs is capable of matching the previous paint job perfectly.

A: The car is not a write off if the repairs don’t exceed the value of the vehicle. You might need to check with your insurance company; depending on the cost of the repairs, but more than likely, general frame damage is not going to mean your car is totalled. It is also possible with today’s modern vehicles, and Premier Smash Repairs computerised Auto Robot chassis repairer, to return the car back to its pre-accident condition. Even if the frame section is bent seemingly beyond repair, it is possible to just replace it without the car being a complete write off.

A: The repair time does vary, depending on the panel beater and the amount of damage sustained to your car. You are going to receive an estimate before dropping off the car, so you know how much time to expect it to be in the shop. Of course, it is necessary to remember this is only an estimate. It is possible for the repair to take longer, should additional damage be detected. However, at Premier Smash Repairs we endeavour to return your vehicle to you as quickly as possible. We will always notify you should any additional issues located on the vehicle, so you can plan accordingly. After all, you need to know when to return a rental car and for how long to keep a replacement vehicle, should you have one.

A: At Premier Smash Repairs we always offer rides back to your home, work or other location you need to be. This way, you can perform other necessary tasks by being dropped off at the destination of your choice in town. No matter what time you stop by with the vehicle, it is possible to be taken to your next necessary stop. At Premier Smash Repairs we have our own hire car service so we offer you a hire car which is covered by most insurance companies.  

A: At Premier Smash Repairs we provide a warranty on all our work. There should always be a warranty on the parts used and the work performed. Sometimes, you just don’t know if the work is done correctly until after you start driving it. This is especially the case if you sustained frame damage and the body repair shop had to work on the frame. Should the repairs fail to correct your damaged vehicle, everything should have a warranty on it. installed by Premier Smash Repairs is capable of matching the previous paint job perfectly.

A: You will be notified by a Premier Smash Repairs team member when your vehicle is done and ready to be picked up. You are free to call us for updates on what is going on and for any questions or concerns you might have. If you are unable to pick up the vehicle when it is finished, you are more than welcome to stop by the following day. This way, you can inspect the vehicle in the sunlight and make sure the panel installation is performed correctly and everything is back to pre-accident condition.     

A: If you have an insurance excess to pay, it is up to you to pay Premier Smash Repairs, generally, when you pick up the vehicle. Please ask one of our team members. Your insurance handles the rest of the work, although you might need to contact them to make sure you know what the excess amount is. smash repairs faq

There are many different questions or concerns you might have when taking your damaged vehicle into a panel beaters. It is always important to ask any and all questions you have, as it is better to stay informed than to simply assume or be left wondering.

Even if you have a question after you drop the car off, feel free to contact a team member with your questions. After all, it is your vehicle and your money, so you have every right to know what is going on and to have your questions answered.

While these are the most common questions, you might have others as well, so never hesitate to ask team members at Premier Smash Repairs these questions.

Danny McGrath is very experienced in answering and dealing with all questions that come his way. Don’t hesitate to give him a call on 0427 876 117 to discuss how Premier Smash Repairs can help you.

Premier Smash Choosing a Repair Shop

It’s Your Right To Choose

It’s your right to choose where to have your vehicle’s damage estimated and repaired, even though your insurer may suggest shops that they would prefer for you to use. If an insurance company recommends that you have a particular shop estimate your claim or provide repairs, they must also give you written notice that you can have your repairs estimated and completed by the shop of your choice.

Insurance Control and Repair Responsibility

It’s important to note, however, that the insurance company may, by giving you formal notice in writing, assume complete control of the repair process and have the vehicle repaired where they choose. Insurance companies very rarely exercise their right to undertake repairs, since by doing so, they assume final responsibility for a satisfactory repair job.

Car Workshop Battery Change

Disputes and Guarantees

When you select a shop, the responsibility for a satisfactory repair job is up to you. Any dispute about the quality of the repair or the collision shop’s guarantee is a contractual matter between you and the collision repair shop.

Guarantees

If an insurance company states or implies that they guarantee repairs if you take your vehicle to a shop that they choose, make sure you ask about the details of that guarantee – in writing!

Find out:

  • Who sets the repair standards (you, the shop, or the insurer)?
  • Who decides whether a repair has been properly completed (you or the insurer)?
  • If you are unsatisfied with the repair, who will re-do the work?

Often, an insurance company’s guarantee is actually the repair shop’s guarantee. So the responsibility for a satisfactory repair job will remain a contractual matter between you and the shop, just as if you had chosen the shop in the first place. It’s in your best interest to choose a collision shop carefully!

Our Advice

Look for a collision shop that has the appropriate technology and training to fix your car. Newer vehicles have unibody construction, aluminum and alloy components, and sophisticated safety electronics that cannot be properly repaired on the same equipment that fixed your old Holden Premier or the family sedan from days past.

Look for a shop that has a reputation for high-quality work and a written guarantee. Ask friends and co-workers for references to shops where they have had excellent service. Check with the Automotive Service and Repair Association. Ask a certified Dealer that sells your make of vehicle who they would suggest. The law requires that repair shops be licensed. If a shop is not licensed, do not deal with them! The law also requires that collision shops hire only tradesmen and registered apprentices to do repair work, so look for the tradesman certificates and other signs of ongoing training.

Once you have chosen a collision shop, advise your insurance company…

Collaborating With Your Insurer

In some cases, your insurer may give you a formal notice in writing (within 7 days of receiving your Notice of Loss and Proof of Claim Form) that it wishes to exercise its right to repair or replace your vehicle. If repairing your vehicle, your insurer may decide to take control of the repair process and have the vehicle repaired where they choose. If they do that, they assume final responsibility for a satisfactory repair job and will restore the vehicle to its condition prior to the collision. This happens with no additional cost to you, other than what is stated in the policy – or as otherwise allowed by law. If your insurer decides to replace the vehicle, it will be replaced with a comparable quality vehicle.

Useful Steps

When dealing with a repair shop on an insurance claim, there are a few useful steps to follow:

  • Find out who sets the repair standards and decides whether the work has been properly completed.
  • Find out who will re-do the work if you are unsatisfied with the repair.

The shop will ask you to sign a work order authorising the repairs. Make sure it specifies all the details outlined in the estimate. Any changes or additions to the job and the related costs should be written on the work order. Your signature on the work order means that you are ultimately responsible for the invoiced costs.

Make sure that your insurance company agrees to pay for all repairs before you have the work completed. Find out how your insurer handles supplemental repairs just in case the repair shop finds more damage to your vehicle that was not at the original estimate. You might need to submit an official receipt from the repair shop with your insurance claim.

Once the repairs are done, check them over. You may decide to have an independent party look at them. If you are not satisfied with the repairs, discuss the problem with the body shop manager. If the problem isn’t resolved, notify your insurance company.

There are several methods of paying the bill. You are responsible for paying the amount of the deductible, as noted in your insurance contract. The insurance company may forward to you the rest of the money to pay the body shop. Or the insurance company may pay the shop directly. A third possibility is the insurance company may send a cheque jointly paid to you and the body shop.

Once the shop has been paid, or when the insurance company has confirmed it will pay on your behalf, you can take your vehicle home.

 

RAC Website Information

We’ve all experienced that moment – driving past the scene of even a minor accident, silently thankful it’s not us, and continuing on our way. However, for those actually in that situation, it can be a frightening and stressful experience that prompts the question: What do I do now?

Be Prepared

We’ve all experienced that moment – driving past the scene of even a minor accident, silently thankful it’s not us, and continuing on our way. However, for those actually in that situation, it can be a frightening and stressful experience that prompts the question: What do I do now?

General Tips for Handling Accidents

While no one plans to be in an accident, unforeseen events happen every day. Take proactive steps before it happens to make the situation more manageable if it arises.

Essential Precautions for Roadside Emergencies

While no one plans to be in an accident, unforeseen events happen every day. Take proactive steps before it happens to make the situation more manageable if it arises.

  • Maintain Updated Insurance Information: Ensure your insurance information is current and easily accessible.
  • Emergency Contact Numbers: Keep a list of emergency contact numbers clearly designated in your mobile phone.
  • First Aid Readiness: Equip yourself with a basic first aid kit.
  • Documentation Tools: Carry a disposable camera for photos of the scene and any damage, complementing mobile phone cameras.
  • Tyre Maintenance: Confirm that your spare tire is in good condition, filled to the suggested pressure, and equipped with all necessary tools for changing a tire.
  • Additional Tyre Tools: Include a tire repair kit and pump in your preparedness arsenal.
  • Visibility and Safety Gear: Have emergency road flares, reflective triangles, or cones for enhanced visibility.
  • Comfort and Warmth Items: Keep a thermal blanket and a pair of work gloves on hand.
  • Illumination and Power: Include a flashlight with extra batteries in your emergency kit.
  • Sustenance Supplies: Pack bottled water and non-perishable food items.
  • Vehicle Essentials: Carry booster cables, a fire extinguisher, and hand wipes.

Additional Assistance and Guidance

  • For further advice on preparing yourself and your vehicle for potential accidents, contact the friendly and professional team at Premier Smash Repairs. They offer information on insurance, guidance on handling accidents, and a 24-hour emergency towing service as part of their comprehensive service.

At the Scene

REPORT TO THE POLICE

  • You must report to the police in any of the following circumstances:
    1. If anyone is injured.
    2. If any driver does not have documentation such as a driver’s license, registration or insurance.
    3. If one or more of the vehicles isn’t drivable.
    4. If the total damage to all the vehicles and property appears to be more than $2,000, you must go to a police station and file a Collision Report Form. Failure to do so could result in demerit points or a fine. Note the file number the police have assigned to your report.
    5. If you damage or knock down any traffic safety device, railroad sign or signal, a traffic signal of any kind, a parking meter or any public property you must report the damage to the police immediately, even if the damages are less than $2,000.
    6. If the driver is incapable of making the report, a passenger should file the report, or the owner of the vehicle upon learning about the collision.

EXCHANGE CONTACT AND INSURANCE INFORMATION

  • You must exchange contact and insurance information with all parties involved. Collect as much information about the collision as possible, and take pictures if you can. It is recommended that you keep a pad and pen in your glove compartment to help you gather all the necessary information at the scene.
  • If the driver of a vehicle is incapable of providing the information required, and there is a passenger capable, the passenger should provide that information.
  • If someone refuses to provide their information, document the license plate number, vehicle description, and driver description before they leave the scene.
  • If the collision involved an unattended vehicle or other property, you must notify the owner of any damage you may have caused. If you are unable to locate the owner, you must securely attach your name, address, phone number, driver’s license number, and license plate number to the damaged vehicle.

EXCHANGE CONTACT AND INSURANCE LEAVE THE SCENE

  • You may leave the scene only after you have exchanged information with all parties involved, the authorities have been notified if required, and any injured parties have been tended to.
  • If your vehicle is not drivable, you must make arrangements for it to be removed from the road, otherwise a police officer may make those arrangements and your vehicle will be deemed abandoned. If your vehicle is drivable you can leave the collision scene.

DO NOT

  • Voluntarily assume liability, take responsibility, or sign statements regarding fault.
  • Pay, or promise to pay, for damages at the scene of the collision.
  • Agree to forget about the collision.
  • Accept money or discuss any settlement.